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pad_and_penComments & Complaints

You can speak to whomever you feel most comfortable- your GP our practice manager or our reception staff.

Alternatively you can put your complaint in writing.

A Patient Information Leaflet is available from either the receptionist or the practice leaflet stand explaining the complaints procedure and will automatically be issued on receipt of a complaint.

If you prefer you can complain to:

The Complaints Department, Arden Commissioning Support Unit, Ground Floor, West Wing, Wildwood, Wildwood Drive, Worcestershire WR5 2LG. Tel: 01905 733263.

The Health Service Ombudsman

The Health Service Ombudsman has published a booklet that describes the ‘six principles for remedy’ in relation to complaints handling and involves:

  1. Getting it right
  2. Being customer focused
  3. Being open and accountable
  4. Acting fairly and proportionately
  5. Putting things right
  6. Seeking continuous improvements

If you remain unhappy after everything has been done to try to resolve your concern or complaint you have the right to approach the Ombudsman.
Tel: 0345 015 4033
Email: phso.enquiries@ombudsman.org.uk
Write: Millbank Tower, Millbank, London SW1P 4QP.

 
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